Privacy Policy

Privacy Policy & Use of Cookies

Privacy Policy
This privacy policy applies between you, the User of this Website and The Therapy Space, the owner and provider of this Website. The Therapy Space takes the privacy and safeguarding of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and Interpretation
Any personal data provided by you to The Therapy Space through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) for the purposes for which you have given consent, to provide the services from me.

What information do I collect and store?
The information you provide on initial contact via the website is the principle data that I keep. This is the information I need to make contact with either through telephone, email, virtual platforms and to identify your address.; IP address (automatically collected); Web browser type and version (automatically collected); Operating system (automatically collected); in each case, in accordance with this privacy policy. 

I will also collect information for my assessment process that helps to guide me in terms of your therapeutic interventions. This may include G.P details, existing medical conditions, current medications, psychological issues that you would like to address and any symptoms.

What do I use your data for?
The data you provide ensures that you receive a professional service. It enables me to make contact via various mediums to arrange and continue offering my services and notify you of any changes to your sessions. It also allows me to gain feedback on the services you receive and improve my services in the most effective manner for both parties.

How long will we keep your data?
The Therapy Space will only keep data long enough to satisfy all legal and contract obligations. We will keep your information for long enough to ensure that, if a query may arise in future, we have all the relevant information to deal with it. Notes of any treatments need to be kept for a period of 7years. This is a requirement of indemnity insurance policies and also a guidance of the ethical framework of the British Association of Counsellors and Psychotherapists (BACP) and the National Council of Hypnotherapists (NCH)

How do we keep your data safe?
The Therapy Space is committed to keeping all personal data and information secure to protect it from being inappropriately or accidentally accessed, used shared or destroyed, and against it being lost. We seek to ensure that we have the appropriate security measures in place to keep information safe and to comply with general principles regarding data protection.
Handwritten notes of our sessions are made at the time of the session and are stored in accordance with GDPR regulations and are strictly confidential. Written information is stored in a lockable cabinet, again only accessible by me in-line with GDPR regulations and professional ethical standards. Any electronic information is stored with password protected devices and only stored for the minimum amount of time necessary.

I do not record phone, Skype or Zoom sessions. If you wish to record a session to help you remember, you are welcome to do so, as long as you then acknowledge this data is your responsibility. If I need to electronically send an invoice or information, I send this separately to your personal identifying information.

Who may I share your information with?
There may be a rare occasion when I need to share your personal or sensitive information about you with third parties. Specifically, your G.P or health professional where it is in your best interest or where a safeguarding issue may present. When I do so, I comply with all aspects of Data Protection Act 1998(DPA) and the Ethical Framework of BACP. This will be done with explicit consultation and collaboration with you and would be done so in written form where you have the opportunity to edit before it is sent.
There may be legal exceptions to sharing information without your consent.
• Court Order; if I am required to disclose data about you, under a Court Order.
• Child Protection; if I am concerned about the welfare of a child.
• Risk of harm to self or others.

Your rights as a data subject
You have certain rights as a data subject under the data protection law, that you can exercise against The Therapy Space but these do not apply in all circumstances;
Right of access – you have a right to request access to your personal data, to obtain confirmation that it is being processed, and to obtain certain prescribed information about how it is being processed. This has to be given free of charge unless it is found to be excessive or unfounded.

Right of rectification (correction) – if your personal data is inaccurate you have a right for this to be corrected.

Right to be forgotten – in certain circumstances you have the right to be forgotten and ask that your personal data is erased. However, if the information must be retained for a legal obligation this request can be rejected.

Right of portability – this means you have the right to move or copy your personal data to another organisation or to yourself.

Right to object – in certain circumstances you can object to your personal data being used, such as for direct marketing purposes.

Keeping data up to date
The Therapy Space will ensure that all information is recorded accurately and kept up to date as far as reasonably possible. However, it does rely on this information being passed on date by the data subject.

Links to other websites
This Website may from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Security
I endeavour to do my best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. I cannot ensure the security of your Data transmitted to the Website.

Cookies
This Website may place and access certain Cookies on your computer. The Therapy Space uses Cookies to improve your experience of using the Website and to improve our range of services. The Therapy Space has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law and GDPR.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Therapy Space to provide a better experience and service to you. You may if you wish, deny consent to the placing of Cookies, however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:
Type of Cookie – Purpose: Strictly necessary cookies;
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Changes to this privacy policy
The Therapy Space reserves the right to change this privacy policy as deemed necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact The Therapy Space by email at info@thetherapyspace.uk